complaint·November 16, 2023

Relevant party reported to the Department that facility staff did not provide resident with requested documents, facility does not meet the residents' dietary needs, and staff threatened a resident with an eviction. During the investigation, LPA interviewed Administrator, staff member S1, and residents R1, R2, R3, and R4. Interview with Administrator indicated that there was a recent request for staff records from a resident that could not be released to the resident. Administrator stated that they provided resident records per request of the resident in a timely manner. No other interviews conducted indicated any issues with obtaining records. LPA observed three (3) resident records indicating that a resident had dietary restrictions. Interviews conducted indicated that facility is following residents' dietary restrictions. During investigation, LPA observed a two (2) day perishable and seven (7) day nonperishable food supply at the facility. LPA observed food to be of good quality. No interviews conducted indicated any concerns regarding facility not meeting residents' dietary needs. Administrator stated that one (1) resident had a contract with the facility for one (1) month, in which resident was to move out of the facility after one (1) month. Resident was sent to the hospital, which placed resident in a skilled nursing facility. No other interviews conducted indicated that anyone witnessed or experienced staff threaten them or another resident with an eviction. Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.