Complaint·September 19, 2024

On 9/19/24, Licensing Program Analyst (LPA) Tung Truong arrived unannounced to complete and delivery findings for a complaint investigation received on 8/28/2024. LPA met with Licensee Lisa Saephan and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on records review, and staff and resident interviews, there is not a preponderance of evidence to substantiate the allegations mentioned above. No interview confirmed that the staff is making inappropriate comments to residents or handle residents in a rough manner. Residents stated that they feel safe and have no concerns with care. Staff (S1) denied making inappropriate comments to resident (R1) or handle R1 in a rough manner. Based on records review, it was learned that R1 has a history of noncompliance and frequently cursing at staff. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and a copy of the report was provided upon exit.