Complaint·September 26, 2024

According to staff, R1 is turns and has diaper change every two hours. Staff stated that R1 doesn’t want to be disturbed after 11:30 pm unless resident calls for help. According to home health nurse, R1’s skin rash around the groin area is improving from a stage 2 to a stage 1. Based on statement obtained, there is no indication that staff left resident soiled for an extended period of time. Facility staff and home health nurse stated that R1 is very challenging and demanding. Staff stated that R1 is never satisfied with care. According to interviews and records review, R1 has a history of noncompliance and frequently yelling at staff. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and a copy of the report was provided upon exit.