complaint·April 7, 2022

Moreover, 5 out of 7 interviewees reported residents' clothing have been lost or misplaced due to staff not returning clothes to the correct resident after being washed by facility staff. The facility did not safeguard residents' clothing, and did not provide adequate laundry service. As a result of this investigation, the Department finds the allegations above to be SUBSTANTIATED. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations. An exit interview was conducted with Mary Keaton, a copy of this report, LIC 9099-D, and appeal rights were provided. The complaint alleged that a resident sustained a rash while in care. Based on interviews and review of records, it was learned that resident R1 has a rash of unknown cause. It was learned that R1 also going out into the community. As a result, LPA was unable to determine if the rash happened while in care. The complaint alleged that staff did not notify resident's authorized representative of R1's injuries. Based on interviews and review of records, it was learned that facility staff did notify R1’s responsible party of R1’s rash on 10/21/21 and 11/16/21. Based on interviews and statement obtained, residents and residents’ authorized representatives stated that their communication with the facility have been good and that the facility have been good on notify them of any concerns. The complaint alleged that staff are not properly cleaning resident's room. Based on interviews and observations, LPA observed a total of 10 residents' rooms on three different visit from 10/06/22 through 3/24/22. All of the rooms observed are clean. Based on information obtained, the department finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator and a copy of the report was provided.