complaint·July 29, 2022

According to an interview with staff 1 (S1), S1 stated S4 was talked to about the incident. S1 reported that S4 was shocked that it was observed in that way and seemed remorseful. S1 stated the administrator was made aware of the incident, but they did not document the conversations or the incident. S1 stated S4 continued to work after the incident was reported. According to an interview with S3 (S3), S3 learned of the incident involving S4 a few weeks after it happened. S3 stated S4 is an employee contracted through a 3rd party contractor. S3 reported that S4 was immediately removed from the scheduled after S3 had learned of the situation. According to an interview with S5, S5 was unaware if any of the allegations were true or happened. According to records review, R1 is diagnosed with Alzheimer's Disease and receives memory care services from Gardens at Laguna Spring Memory Care. During an interview with R1, R1 was unable to provide information regarding any incidents or staff members. According to an interview with a family member, the facility staff was observed to be friendly to residents. During visits, staff were not observed to be handling residents in a rough manner or yelling at residents. It was said that the facility is short staff and there are many residents not happy about that. Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held and a copy of report was given to Administrator.