complaint·October 30, 2023

Regarding the allegation that staff are not safeguarding residents’ belongings, it was determined that there is not a preponderance of evidence to substantiate the allegation. Based on statement obtained, it was learned that facility has encouraged families to lock resident’s valuable upon move-in. Based on staff interviews, staff stated that they will help locate misplaced items and redirect residents if they try to enter a room that is not theirs. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and a copy of the report was provided upon exit. Regarding the allegation that staff are not properly addressing pest infestation in facility, it was learned that pest control services were being done monthly and additional days were added to address the pest infestation that was happening in Elk Grove. According to resident interviews, residents stated that they observed some ants in their rooms, but it was treated. LPA conducted a review of the resident rooms and did not observe any pests. Regarding the allegation that staff prevent residents from accessing food, it was learned that all staff and residents have access to snacks and a variety of food on a daily basis. It was learned that residents do not have access to the kitchen for safety reasons. Based on resident interviews, residents stated that staff will provide snacks and food if they ask. Regarding the allegation that staff mismanage residents’ medication, there is not a preponderance of evidence to substantiate the allegation. Based on statements obtained, it was learned that medications were provided to residents according to doctor’s order. LPA conducted a medication review and did not observe any discrepancies. Regarding the allegation that staff are not properly supervising residents who are a fall risk, LPA finds insufficient evidence to substantiate the allegation. Based on statements obtained, it was learned that residents who are at fall risk were closely monitored. Regarding the allegation that staff speak inappropriately to residents in care, LPA finds insufficient evidence to substantiate the allegation. Based on statements obtained, there was no supporting information found. LPA interviewed staff S1, S1 denied making any inappropriate comments about residents. Regarding the allegation that staff are not trained appropriately to provide care to residents, LPA reviewed staff files and verified staff training. LPA interviewed staff S2. S2 denied providing any care to residents. S2 stated that they were only redirecting resident while waiting for available caregivers to come and assist. Continued on 9099-C