complaint·November 8, 2023

Staff slapped resident Staff intimidated resident Staff did not report physical abuse of resident Staff do not treat clients with dignity and respect Based on records reviewed and interviews, it was determined that R1 was not slapped or abused by any staff at the facility. Based on interviews conducted, no marks were noticed on R1 after the incident was alleged. Records review indicated that R1 has a history of hallucinations and dementia and regularly says that someone is hitting someone. Law enforcement was involved, did their own investigation, and they did not substantiate the allegations above. Regarding staff not treating residents with dignity and respect, all residents interviewed stated that staff are very respectful to them and other residents, and no one had issues with staff. Staff and resident interviews did not indicate any physical abuse happening at the facility. Based on all this information, all above allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with Director of Nursing and a copy of this report was provided to the facility.