complaint·December 11, 2023

On 12/11/23, Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced to do complaint investigation into the allegation listed above and met with administrator, Danielle Peck and explained the reason of today's visit. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.Based on interviews and records reviewed, the elevator broke on 12/05/23 and facility reached out same day to company who will repair it. Per facility records and interviews, elevator sensor was broken and new sensor will arrive around 12/12/23 and service company will complete all the repair work . Although the elevator was temporarily not in service, the plan to get residents downstairs was implemented and therefore the allegation is unsubstaniated, as there was no harm caused to residents in care. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with administrator and a copy of this report was provided to the facility.