complaint·April 28, 2023

Staff do not treat residents with respect 6 of 7 residents interviewed advised they are always treated with respect. 2 responsible parties for clients in care stated they had no concerns regarding how clients are treated. 3 of 3 staff members stated they have never witnessed another staff member treat clients without respect. Based on interviews conducted and observations made during 3 separate site visits this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that while the allegation may have happened, the preponderance of evidence does not prove it. Staff yell at residents 7 of 7 residents interviewed advised staff has never yelled at them. 2 responsible parties for clients in care stated they had no concerns regarding how clients are treated. 3 of 3 staff members stated they have never personally yelled at clients or witnessed another staff member yell at clients. Based on interviews conducted and observations made during 3 separate site visits this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that while the allegation may have happened, the preponderance of evidence does not prove it. Staff threaten residents 7 of 7 residents interviewed advised staff has never threatened them. 2 responsible parties for clients in care stated they had no concerns regarding how clients are treated. 3 of 3 staff members stated they have never personally threatened clients or witnessed another staff member threatened clients. Based on interviews conducted and observations made during 3 separate site visits this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that while the allegation may have happened, the preponderance of evidence does not prove it. Staff do not serve food of quantity to meet the needs of residents 7 of 7 residents interviewed advised they receive an adequate quantity of food. 2 responsible parties for clients in care stated they had no concerns regarding how clients are treated. Based on interviews conducted and observations made by LPA Jensen during meal service this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that while the allegation may have happened, the preponderance of evidence does not prove it. Continued on LIC 9099C... Residents are not being fed 7 of 7 residents interviewed advised they are always fed. 2 responsible parties for clients in care stated they had no concerns regarding how clients are treated. Based on interviews conducted and observations made by LPA Jensen during meal service this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that while the allegation may have happened, the preponderance of evidence does not prove it. No deficiencies were cited as a result of this visit. An exit interview was conducted and a copy of this report was provided.