Complaint·May 31, 2024

Moreover, LPA Lee interviewed a register nurse (RN) who visit the facility regularly and has not witness facility staff handled resident in a rough manner. RN stated that the days that RN is at the facility RN has only witnessed the staff being friendly to residents and puts the residents needs first even when outside agency are present and needs assistant. In addition, interview with the ombudsman, it was learned that ombudsman has no concerns with the facility through observations when the ombudsman’s been at the facility. On 04/16/2024 visit, LPA Lee observed two caregivers assisting two different residents with changing and LPA observed the two staff were gentle and provided direction of what they were doing. Based on the interviews and statements obtained during the investigation process, the allegation has not been corroborated. The allegation that staff handles residents in a rough manner is determined to be unsubstantiated. Allegation: Staff yells at residents in care. It was alleged that staff yells at residents in care. This investigation consisted of interviews with staff, residents, and the two outside agencies. LPA Lee interviewed 3 out of 3 facility staff who denied the allegations and stated that they have not witness any facility staff yelling at residents in care. LPA Lee also interviewed 6 out of 6 residents and 5 out of 6 residents denied the allegation that staff yells at residents in care. Moreover, LPA Lee interviewed a register nurse (RN) who visit the facility regularly and has not witness facility staff yelling at residents. RN stated that the days that RN is at the facility RN has only witnessed the staff being friendly to residents and puts the residents needs first even when outside agency are present and needs assistant. In addition, interview with the ombudsman, it was learned that ombudsman has no concerns with the facility through observations when the ombudsman’s been at the facility. Based on the interviews and statements obtained during the investigation process, the allegation has not been corroborated. The allegation that staff yells at resident in care is determined to be unsubstantiated. Allegation: Staff are forcing a resident to sleep early. It was alleged that staff are forcing a resident to sleep early. This investigation consisted of interviews with staff, residents, and the two outside agencies. LPA Lee interviewed 3 out of 3 facility staff who denied the allegations and stated that they have not witness any facility staff forcing a resident to sleep early. LPA Lee also interviewed 6 out of 6 residents who also denied the allegation that staff yells at residents in staff are forcing a resident to sleep early. Continued LIC 9099-C Moreover, LPA Lee interviewed a register nurse (RN) who visit the facility regularly and has not witness facility staff yelling at residents. RN stated that the days that RN is at the facility RN has only witnessed the staff being friendly to residents and puts the residents needs first even when outside agency are present and needs assistant. In addition, interview with the ombudsman, it was learned that ombudsman has no concerns with the facility through observations when the ombudsman’s been at the facility. Based on the interviews and statements obtained during the investigation process, the allegation has not been corroborated. The allegation that staff are forcing a resident to sleep early is determined to be unsubstantiated. Allegation: Staff inappropriately disciplined residents in care. It was alleged that staff inappropriately disciplined residents in care. This investigation consisted of interviews with staff, residents, and the two outside agencies. LPA Lee interviewed 3 out of 3 facility staff who denied the allegation and stated that they have not witness facility staff inappropriately disciplining residents in care. LPA Lee also interviewed 6 out of 6 residents who also denied the allegation that staff yells at residents in staff are forcing a resident to sleep early. Moreover, LPA Lee interviewed a register nurse (RN) who visit the facility regularly and has not witness facility staff yelling at residents. RN stated that the days that RN is at the facility RN has only witnessed the staff being friendly to residents and puts the residents needs first even when outside agency are present and needs assistant. In addition, interview with the ombudsman, it was learned that ombudsman has no concerns with the facility through observations when the ombudsman’s been at the facility. Based on the interviews and statements obtained during the investigation process, the allegation has not been corroborated. The allegation that staff inappropriately disciplined residents in care is determined to be unsubstantiated.