Complaint·May 23, 2024

Facility staff are not changing residents in a timely manner. - Unfounded LPA conducted interviews with facility staff. Staff interviews indicated that residents’ incontinence needs are being met every two hours. On an average shift staff are assisting residents three (3) times per their shift and then as needed. For AM shift staff are assisting residents with their incontinent needs, staff generally assist residents after meals and snack times and as needed. For PM shift staff assist residents with their incontinent needs, staff check on residents in their rooms and assist them with incontinent needs after meals and snack time, before bed and as needed. Facility staff handle residents in a rough manner. - Unfounded LPA conducted interviews with facility staff and a facility observation was done to investigate this allegation. Interviews indicated there has been no witnessed issues with staff members handling residents in a rough manner. During LPA visit on 04/15/24 LPA conducted a tour of the facility. LPA observed staff to be engaging with residents and when assisting them it was in an appropriate manner. During the investigation process there was no information given indicating that facility staff handled residents in a rough manner. Facility staff do not provide adequate food service to residents. -Unfounded During the course of the investigation, LPA conducted interviews and obtained the facility menu. The facility is on a five (5) week menu cycle. Items within the menu changes depending on the time of year. If a resident has certain dietary needs, all kitchen staff are aware. Mealtimes are at 8AM, 12PM and 5PM. Snack times are at 10AM, 2PM and 8 PM. If residents are hungry during anytime between mealtimes or snack time, additional snacks are made available to residents. Additionally, interviews indicated there are some residents who need assistance with feeding. Staff will either fully assist those residents or do hand over hand. Interviews further revealed that sometimes residents will ask for something not on the menu. Kitchen staff will attempt to accommodate food requests. Facility staff do not treat residents with dignity or respect. -Unfounded LPA conducted interviews with facility staff. Interviews indicated there has been no witnessed issues with staff members treating residents without dignity and respect. During LPA visit on 04/15/24 LPA conducted a tour of the facility. While on the tour LPA observed facility staff to be attentive to residents needs and treating them with dignity and respect. LPA also observed some residents on the first floor to be engaged in a game at a table with a staff member. Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report and appeal rights were left at the facility.