complaint·April 13, 2022

The fracture was found by an x-ray at the hospital and the doctor interviewed stated the exact cause and time of the injury could not be determined due to the health condition of the resident. The resident was seen the day after the fall during a routine visit by an RN from a home health care agency and the nurse did not observe any conditions that warranted the resident be sent to the hospital. 2. Records show the resident had multiple visits for physical and occupational therapy, and home health care agency nurses over the course of 13 days. Staff reported two days prior to hospitalization that resident was lethargic and less active but was not severe enough to seek medical attention. When the condition did not improve, and the resident appeared flushed the resident was sent to the emergency room. Based on all the above the department could not prove or disprove the allegations and the allegations are unsubstantiated. LPAs Hiratsuka and Muscan, investigated the following allegation: 3 Facility did not properly screen visitors according to COVID-19 protocols. Interviews with caregivers stated they screen all visitors and ensure the visitors are wearing masks, taking temperatures, and signing all visitors in. Complainant stated the staff didn't always check the visitor in, but did make sure the visitor was wearing mask. During today's visit a visitor did arrive and was screened. Based on the above, the allegation cannot be proved or disproved. Allegation is unsubstantiated.