Complaint·May 31, 2024

THIS REPORT HAS BEEN GENERATED TO INCLUDE VERBIAGE INADVERTENTLY LEFT OUT OF THE PREVIOUSLY AMENDED REPORT. Licensing Program Analyst (LPA) Victoria Brown arrived unannounced to conduct an investigation of the above-mentioned allegations on 5/1/24 at 8:30a. LPA met with Emily Pascua and stated the purpose of the visit. LPA toured the facility and interviewed resident #1 (R1) - (R4) and the Administrator and Caregiver Randy Pozon during this visit. LPA requested a list of staff with contact information, food receipts, facility utility bills, and resident roster. There is 1 resident on hospice during this visit. Based on interviews and review of paid utility bills and food receipts for January - April 2024. During the interviews of R1-R4 on 5/1/24, LPA obtained information that the staff are not being verbally abusive. In a re-interview of residents on 5/31/24, residents continue to concur that staff are not yelling in the facility nor at residents and that residents are not forced to do anything. The allegations above are deemed Unfounded. "The allegation is UNFOUNDED, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. This Department has therefore dismissed the complaint." Per California Code of Regulations, no deficiencies cited. Exit interview conducted and report provided.