complaint·November 14, 2024

Regarding allegation, "Staff did not ensure that the resident attended scheduled appointment on time", LPA obtained information that R1 is taken to appointments by a transportation company. Based on interviews R1 was always picked up at least 30 minutes prior to the scheduled appointment. The facility was unaware that R1 was late to the appointment. R1 has a Power of Attorney (POA) but during Dr Office visits R1 is responsible for self since admittance. The Physician Report dated 5/17/24 indicates R1 is able to leave the facility unassisted and there is no diagnosis of Mild Cognitive Impairment nor Dementia. Regarding allegation, "Staff did not ensure that the resident was picked up in a timely manner from scheduled appointment, LPA obtained information through interviews that the facility staff was unaware that R1 was picked up late from a doctor appointment by the transportation company. The Administrator indicated that contact with the POA regarding options to ensure R1 is not late for or picked up late from appointments. Based on a review of discharge documents, text messages, email and consistency of interviews, all three allegations are deemed Unsubstantiated. The investigation revealed the preponderance of evidence standards has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. An exit interview was conducted, and a copy of this report was provided.