complaint·September 18, 2025

R1's RP asked Massaquoi to prevent these individuals from visiting, but Massaquoi explained that he could not restrict R1's visitation unless R1 did not recognize the visitors, according to the report. Massaquoi went to the facility to address the situation, and when he arrived, one of the visitors informed him that they had called the police, per the report. A responding officer spoke with R1, and R1 permitted only two of the visitors to enter, but did not want to see the third, according to the report. The officer remained to monitor the visitation, according to the report. LPA Moleski reviewed a police report, dated 7/15/24, regarding this incident. According to the report, a prior call had been made on 12/24/23. LPA Moleski reviewed a call log regarding this incident. According to the call log, multiple visitors were allowed into the facility, but complained that they were "kicked out." The facility owner (presumably Mohammed Massaquoi) also called officers and said that R1 did not want to see the visitors. According to the call log, one of these visitors was making threats that they might "get physical." Officers advised the person not to make threats. The call was cleared by a "mediated visit," according to the call log. The follow up report dated 7/15/24 included a statement made by one of the visitors. In the statement, the visitor said that "the officers helped facilitate a visit" between R1 and the other visitors "but I was told [R1] did not want to see me." In interviews, Massaquoi and S2 said that R1's RP had requested to restrict R1's visitation, but they explained to R1's RP that the facility was required to permit visitation with whomever R1 wanted to see. Both Massaquoi and S2, who arrived at the facility on 12/24/23 after the staff members on duty (S1 & S4) called, said that R1's two family members were allowed to visit, but the third individual who R1 had requested not to see remained outside. In an interview, S1 largely corroborated the narrative of the incident report as described above. S1 said that on 12/24/23, R1 did not want to see some of the visitors, but others did come inside and visit R1. In an interview, an ombudsperson who responded to visitation concerns said that the resident themselves had chosen to restrict who visited them. [continued on 9099-C] The complainant alleged that R1 was struck by a staff member in January 2024, but did not share any specific information such as a date of occurrence or the names of any individuals involved. LPA Moleski requested police reports regarding this incident from the local police department, but the only report on file was made by a CDSS employee in December 2024, immediately after this complaint was filed with CDSS. LPA Moleski interviewed Massaquoi and three staff members (S1-S3) who were working at this facility around that time. None of these individuals reported any incidents of physical abuse as alleged by the complainant. R1's RP voiced no concerns regarding physical abuse at this facility in an interview. LPA Moleski interviewed all current residents of this facility (R4-R7). None of the residents reported any concerns with visitation and none reported any experiences of physical abuse in this facility. LPA Moleski interviewed R5's responsible party. R5's RP voiced no concerns regarding visitation or physical abuse. LPA Moleski interviewed responsible parties of two former residents (R2's RP & R3'S RP). Neither party expressed significant concerns regarding restricted visitation or physical abuse at this facility. The department has determined the following as it relates to the allegations that facility staff hit a resident with an object and that facility staff restricted a resident from having visitors: The above allegations are UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies were cited during this visit. An exit interview was held with Mohamed Massaquoi. Mohamed Massaquoi said staff member Niomi Massaquoi could sign this report in his absence. A copy of this report was left with staff member Niomi Massaquoi.