Follow-up·November 16, 2023

On 11/16/2023 at 12:30 PM, Licensing Program Analyst (LPA) Pang Lee arrived at the facility unannounced to conduct a case management visit. LPA Lee met with administrator, Luis Olivas and explained the purpose of the visit. The census is 147. The purpose of today’s visit is in response to concerns that was brought to the department attention on 10/30/2023. The concerns was addressed during family council on 09/09/2023 and 10/10/2023. Family council has submitted in writing concerns and recommendations to facility. It was learned that the administrator, Luis Olivas did not ensure responses are in writing regarding action or in action to address these concerns to the family council within the 14 calendar days. A family council was held on 09/09/2023 and no written response was provided until 09/28/2023. Furthermore a family council that was held on 10/10/2023 no written response was provided as of today. Per administrator, Luis, a verbal response was provided on 11/14/2023, during the November family council meeting. It was also learned that phone calls and emails were sent to both administrator, Luis Olivas and Vice President of Operations Terry Ervin. The following deficiencies were observed and cited form California Code of Regulations, Title 22, and California Health and Safety Code. An exit interview was conducted, and a copy of this LIC 809 report, LIC 809-D and appeal rights were given to administrator, Luis Olivas.