Complaint·April 16, 2025

In an interview, R2 said that R1 had been provided meals on both days mentioned above by S2. R2 said that meals are always provided to all residents, and snacks are provided between meals. R2 had not witnessed any incidents where staff members denied meal services to residents. R2 said that on April 8, R1 came out to show them their swollen hand. R2 said that R1 informed S1 that R1 needed to go to the hospital, and S1 called medical services. R2 said that S1 said they did not have all of R1's personal information, so handed the phone to them to speak with first responders. In an interview, S1 said that on April 13, R1 had gone for a walk but came back after the usual lunch time. S1 said that when R1 came in, they asked for their meal. S1 said the meal had already been prepared, but R1 continued to get upset. S1 said that S2 gave R1 their food without further incident. On April 14, S1 said they had been trying to find R1 to bring them to lunch, but couldn't find them. S1 said that they checked R1's room, and didn't see them in there. S1 said R1 may have been visiting friends across the street, or may have been in the bathroom. S1 said that R1 came into the kitchen, they asked for their meal. S1 said that R1 was then provided with their meal. S1 said that, on April 8, they had dialed emergency services for R1 upon their request, but handed the phone to them to speak with first responders because they did not have all of R1's information. In an interview, S2 said that they had provided meals to R1 on both April 13 and 14, and said that no staff members had denied food service to R1. In an interview, Jack said he was present on April 13, and did not witness any staff members denying food service to R1. The department has determined the following as it relates to the allegations that staff did not provide adequate food service for a resident and that staff did not provide medical attention for a resident: Based on interviews, the above allegations are UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies were cited during this visit. An exit interview was held and a copy of this report was left with Jack.