Complaint·April 24, 2023

During interviews, S1 and S2 said visitors visit the facility whenever they like, but usually call ahead first. In interviews, Mohamed Massaquoi said visitors are encouraged to call ahead, but are not required to. Mohamed Massaquoi also said he has attempted to make accommodations around family members’ schedules. R3 did not express any concerns regarding visitation. LPA Moleski reviewed MARs for R4 and observed three missed doses of a single medication in January 2023. The MARs indicated the doses were not given because there was no refill available. Mohamed Massaquoi said R4’s responsible party had not authorized the refill on time. S1 and S2 did not indicate any issue with getting refills at the facility. R3 did not express any concerns regarding medications. LPA Moleski reviewed planned activity calendars for the facility. During an interview, S1 said they tried to engage residents in activities, but residents were either uninterested or could not engage due to advanced dementia. R3 did not express concerns regarding the activities available to residents. The department has determined the following as it relates to the allegations that facility staff are limiting resident’s access to their family member, that facility staff are withholding resident's medication from them, that facility staff does not provide resident socialization activities, and that facility staff are not adequately feeding resident: The above allegations are UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies were cited during this visit. An exit interview was conducted and a copy of this report was left with Niomi Massaquoi.