Complaint·July 2, 2025

- Current LIC 500 Personnel Report -LIC 624 Incident reports -LIC 625 Needs and Service Plan -Incontinence Log -Progress or Case notes LPA Tamayo interviewed three residents who were able to respond verbally and coherently (R1, R2, and R3). R4-R5 were asleep during this visit and R4 was hospitalized/not present at the facility during this visit. Of these, two were not diagnosed with any sort of cognitive impairments (R1 and R2). R3 voiced no concerns with their quality of care, and said they receive all assistance when needed. R1 voiced no concerns with quality of care, and said that other residents are cared for appropriately by staff, such as ensuring that they are bathed and that their diapers are changed regularly. R1 stated they were off their medications when they made a complaint. R2 voiced no concerns with their quality of care and said they had their basic needs met and they receive assistance with other ADLs when requested. R1 stated staff is "very nice here" and helps them with Medical appointments, speak appropriately with residents. R2 stated staff has not treated eviction stating "I was just of my medications and yelling a lot". R1 stated they do activities such as reading the bible and playing disco. Staff is assisting R1 with rescheduling an eye appointment due to Doctor ending the video call during the last appointment as a result of inappropriate comments made by R1. R1 stated he is lonely and wants to talk to someone and wants a counselor. R1 has their next medical appointment scheduled for 7/15/2025 at 2:00PM with their primary care physician. Staff stated they socialize with R1 but will look into a counselor request and additional resources. R1 stated they know S1's phone number by memory and call them everyday to talk to them. The department has determined the following as it relates to the allegations that staff do not ensure residents' incontinence needs are met, speaking inappropriately towards a client, staff threatening a resident with eviction, mishandling a resident's personal funds, staff does not provide daily activities for resident, and assisting residents with obtaining medical appointments. Continued on 9099-C Based on interviews and observations, the above allegations are UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies were cited regarding the above allegations. An exit interview was held and a copy of this report was left at the facility .