complaint·September 19, 2025

On 9/19/25 at 4am, Licensing Program Analyst,LPA, Noel Wolf Petersen arrived unannounced to conduct a complaint investigation into the above allegations. LPA met with staff Kal Mendiola by phone to explain the purpose of the visit, and then later with Kasie Wimmer by phone. LPA conducted physical inspection of the grounds, interviewed several of the staff, asked to review documents: lic500, lic9020, recent hospitializations, shift logs. LPA observed clients being attended to in a timely fashion, staff responding to calls as needed. No falseificaiton of records were observed. amongst Staff and clients interviewed, there was some conflicting fingerpointing and hearsay regarding the allegations, but nothing resolvable. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, no citations were issued. a copy of the report was read and given to staff.