complaint·January 22, 2026

Licensing Program Analyst, LPA, Noel Wolf Petersen arrived unannounced to the facility, to conduct an investigation into the above allegation. LPA met with Cal Mendiola to explain the purpose of the visit. LPA arrived during a dinner service and did observe a condition of general cleanliness with regards to the floors, cultery, plates, tables, and placemats. LPA also observed a roach trap in the kitchen managers office. LPA interviewed 5 clients, none reported a recent history of uncleanliness with regards to the kitchen, the dining area, or the staff. All found the staff to be responsive to sudden messes, and attentive to thier needs. LPA interviewed 4 staff, kitchen staff have a mix of statements regarding improvements in cleanliness, one in support of a potential risk to the development of bacterial colonies if the placemats are not allowed to air dry properly. Kitchen manager provided a statement that the placemats are chemically treated to prevent development of colonies and the roach problem is being dealt with aggressively. LPA reviewed most recent pest control, 10/10/25, the service is contracted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A copy of the report was read and given to the staff. Appeal rights were provided, an exit interview was conducted.