Complaint·December 14, 2023

Administrator also stated that she has put an order for new mattress, bed sheets and comforter for all the bedroom upstairs in the main building. It was also learned that a care staff had also witness bedbugs in resident room # 10 and #27. Allegation: staff does not maintain the facility in clean and sanitary condition. It was alleged that staff does not maintain the facility in clean and sanitary condition. This investigation consisted of observations, records reviewed, interviews with staffs, residents, and the resident family member. It was learned that the facility had bedbugs in 5 resident room. Furthermore, at 9:20 AM, LPA Lee observed bedbugs in the resident bathroom shower upstairs. At 12:30 PM, LPA Lee and observed the kitchen was not clean and sanitary. LPA Lee observed the kitchen stove and the range hood to be dusty and having heavy grease. LPA Lee also observed left over foods and spills on the kitchen counters. As a result, these allegations are SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with licensee and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility.