Complaint·February 2, 2024

LPA Lee also observed (S1) assisting residents with incontinence care. In addition, on 01/26/2024 during a complaint visit LPA Lee observe all the residents that LPA Lee interviewed appeared to be cleaned. LPA Lee also observed (S1) assisting residents with incontinence care. In addition, LPA Lee reviewed shower logs for the month of November 2023 to January 2024 and records review revealed that residents are getting incontinence care. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred. Per California Code of Regulations, Title 22, no deficiencies were observed during this visit. An exit interview was conducted, and a copy of this report was provided. It was learned that on 01/26/2024 staff 1 (S1) had left the facility due to a family emergency. It was also learned that the (S1) did not inform the licensee and administrator before leaving the facility. As a result, the allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met Allegation: Staff did not provide residents with linens. It was alleged that staff did not provide residents with linens. This investigation consisted of records reviewed, observations, interviews with staff and residents. LPA Lee interviewed 9 out of 9 residents and 3 out of 9 residents stated that facility staff did not provide residents with linens. On 12/14/2023 during a complaint visit LPA Lee observed resident bedroom #27A missing a fitted sheet. In addition, on 01/26/2024 during a complaint visit, LPA Lee also observed resident bedroom #24 did not have a fitted sheet. As a result, the allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiency cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted and a copy of this LIC 9099, LIC 9099-D page and appeal rights was given to the facility. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 6, no deficiencies were cited. A copy of this report was provided, along with Appeal Rights and LIC 811, the Confidential Names List. Exit interview.