Complaint·February 22, 2024

Both licensee and designated staff Hong Trinh confirmed that Sunnie Kitnikone holds the administrator title for the facility only and that Sunny Kitnikone has no involved in the operations of the facility. As a result, this allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations Allegation: Staff does not maintain a resident's room in an organized and clean fashion. It was alleged that the staff does not maintain a resident's room in an organized and clean fashion. This investigation consisted of observations and interviews. LPA Lee interviewed 4 out of 10 residents who confirm that the facility staff does not help residents maintain the cleanliness of their rooms. During a complaint visit on 01/26/2024 LPA Lee toured the facility and observed 11 resident bedrooms. LPA Lee observed bedroom #9 to appear clean and organized; however, LPA Lee observed the toilet in bedroom #9 to be dirty and unsanitary. (R1) did confirmed that more cleaning assistant is needed in (R1)’s bathroom. Moreover, on 01/26/2024 LPA Lee observed resident’s bedrooms #23 and #24 had a very strong urine odor. On 01/26/2024, LPA Lee also observed resident’s bathroom #1 and #2 up stairs in the main building to be unsanitary and dirty. As a result, this allegation is SUBSTANTIATED . A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations Allegation: Facility has pests. It was alleged that the facility has pests. This investigation consisted of observations and interviews. During the complaint visit on 01/26/2024 LPA Lee toured the facility with licensee Pak Wu and designated staff Hong Trinh and it was observed that resident bedroom #4 had two live bed bugs on the mattress and sheet cover. In addition, LPA Lee, licensee Pak Wu and designated staff Hong Trinh observed dead bed bugs in the upstairs bathroom #2. As a result, this allegation is SUBSTANTIATED . A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Allegation is substantiated; however, there will be no deficiencies cited since this allegation was also substantiated and cited on 12/14/2023. An exit interview was conducted with Tanisha Linzy and a copy of this LIC 9099, LIC 9099-C, LIC 9099-D page and appeal rights was given to Tanisha Linzy.