Complaint·August 28, 2024

LPA Lee also observed multiple baskets in the laundry room waiting to be washed once the laundry in the washer has completed its cycle. LPA Lee also toured and observed resident bedrooms in the main building, wall building and Terrence Hall to have clean bedding and linens. LPA Lee also observed the linen closet, and it was observed that the facility has sufficient clean linens for residents in care. LPA Lee interviewed 5 facility staff who denied the allegations and stated that resident’s laundry and linens are being washed every day. LPA Lee also interviewed 9 out of 10 residents who stated that they no concern with the allegations and are getting their laundry done by facility staff. 9 out of 10 residents also stated they are provided with clean linens from facility staff. Based on Laundry Schedule it was learned that residents are scheduled to have two to three days of laundry a week and as needed. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 6, no deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to Administrator Assistant Lezel Ballo.