Complaint·October 10, 2024

Additionally, observations made on August 5, 2024, and an interview with Administrator Hong Trinh revealed that two shower heads in the upstairs Terrace Hall building were intentionally removed. This decision was made because a resident frequently left the water running, causing overflow into the hallway. Based on the investigation, the Department finds the allegations to be substantiated, meaning the claims are valid and meet the preponderance of evidence standard. Deficiencies are cited on LIC 9099-D, in accordance with Title 22 Regulations. As a result, these allegations are SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with licensee and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility. Allegations were made that staff failed to ensure the air conditioning (AC) was in proper working order. The investigation included observations and interviews with staff and residents. During visits on 08/05/2024 and 08/28/2024, temperatures in the common building, Terrence building, and Wall building were all recorded below 85 degrees Fahrenheit which is within the required regulation of 78 to 85 degrees Fahrenheit. LPA Lee also noted that the facility's AC was in good repair on both occasions. Interviews conducted during the investigation revealed that 7 out of 10 residents had no concerns about the facility’s temperature. Additionally, all 5 staff members interviewed denied the allegations. Allegations were made that staff were not providing adequate food service to residents. The investigation included observations and interviews with staff and residents. On 08/05/2024 and 08/28/2024, LPA Lee observed that the facility had a sufficient supply of perishable food for 2 days and nonperishable food for 7 days. During both visits, LPA Lee noted that appropriate portions of food were served to residents at breakfast and lunch. Interviews conducted during the investigation revealed that 7 out of 10 residents had no concerns about the adequacy of food service. Additionally, all 5 staff members interviewed denied the allegations. Allegations were made that staff did not ensure residents had access to Wi-Fi. The investigation included observations and interviews with staff and residents. On 08/05/2024 and 08/28/2024, LPA Lee observed that the facility's Wi-Fi was functioning properly. Administrator Hong Trinh informed the LPA that a Wi-Fi booster had been installed in the Terrence building. Interviews conducted during the investigation revealed that 7 out of 10 residents had no concerns about access to Wi-Fi. Additionally, all 5 staff members interviewed denied the allegations. Allegations were made that staff were not meeting residents' needs. The investigation involved interviews with staff and residents. Based on the statements obtained, LPA Lee was unable to corroborate the allegations. Out of 10 residents interviewed, 9 reported no concerns about staff not meeting their needs. Additionally, all 5 staff members interviewed denied the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 6, no deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to Administrator Assistant Lezel Ballo.