Complaint·March 24, 2025

LPA Lee also interviewed 4 out of 4 facility staff, all of whom denied the allegations. In an interview with 1 out of 1 OA, they reported no concerns and had not observed any pests or incontinence odors in the facility. Based on observations on 02/12/25, LPA toured residents’ rooms in the main building (#1-6) and found no evidence of roaches and malodors. LPA continued the inspection in rooms #7-12 of the wall building, where no pests or malodors were observed. LPA then inspected rooms #13-27, again finding no roaches and malodors. The TV room in Terrace Hall was also inspected, and no pests or malodors were observed. A review of the facility’s records confirmed that the facility has maintained an active contract with All-in-One Pest Control Inc. since 10/10/22, with no gaps in service. The facility receives bi-monthly treatments for both the interior and exterior of the building, including resident bedrooms, as indicated in treatment logs from 11/28/22 through 02/11/25. Invoices provided show services were rendered from 01/04/24 to 02/01/25, detailing the type and dates of service. Additionally, the facility’s maintenance staff, Carl, conducts its own pest control treatments on top of the services provided by the pest control company. Moreover, based on the resident shower, laundry, and incontinence logs, residents are receiving showers, laundry services, and incontinence care at least 2 to 3 times per week. Based on interviews, observations, and record reviews during the investigation, LPA Lee was unable to corroborate the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.