Complaint·July 30, 2025

S1 stated that residents are given the phone whenever calls are received for the residents. S1 stated that there are only 2 residents in care who frequently use the phone, Residents R1 and R3. Additional interviews with facility staff indicated that staff assist residents with calls, including allowing residents to use their personal phones, and leaving messages for their family members. Interviews with 4 out of 4 residents in care reflected that 3 out of 4 residents have no issues with using the phone, stating they can use the phone whenever the phones are available. LPA Hughes observed residents in care using the phones with and without assistance from facility staff. LPA Hughes observed resident (R1) come into the administrator’s office to use the phone without any issue. The administrator assisted the resident with making the call. There is no evidence that supports the allegation; therefore, the allegation cannot be corroborated at this time. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.