Complaint·January 16, 2025

short staffed and that S3 had to do a two person assist by herself because there was not enough staff to help. S3 stated that R7 was not liked by staff members and R7 was very vocal about what was wrong. S3 said that the staff members would leave R7 for long periods to be wiped and the staff members would take too long to respond to R7. S3 said that R8 was sitting out in the hallway waiting for her shower and R8 was there for like 2-3 hours and there was no staff around. S3 stated that R8 said I don’t know where they went. In an interview with S5 said that she does have R8 wait out in the hall in their nightgown and at times does get busy helping other residents. S3 stated that S3 finally just gave R8 a shower. In an interview, R3 said they keep skipping R3 for showers. R3 said R3 hasn't had a shower in a week. R3 stated that R3 pushes the button for help and staff members walk in turn the button back on and leave. In an interview, R7 and R5 have both complained about their beds that are broken and have not been fixed. R5 said R5’s bed will not recline or come back up and R7 states the safety bar is broken and there are holes in the foot board that are sharp and can hurt R7’s feet. LPA Williams went into R4 and R5’s room to talk with R4 and it smelled strong of urine. LPA Williams and LPA Pang Lee observed in the shower room there was a bag of soiled linens and the whole shower smelled so strong we could not enter, and the exhaust fan was covered in dirt and dust, and it extended to the wall. The floors were not clean in all rooms we went in. On 1/16/25 when LPA Williams walked into the facility it smelled of urine. Based on interviews the above allegations are SUBSTANTIATED, which means that the allegations are valid because the preponderance of the evidence standard has been met. This facility is hereby cited per 22 CCR Sections 87468.1(a)(1), 87464.1(f)(1). An exit interview was conducted with White. A copy of this report and appeal rights were left with White.