Complaint·April 8, 2025

Allegation: Staff did not accord resident privacy and interfered with resident's visit. It was alleged that staff did not accord resident privacy and interfered with resident visit. During the course of the investigation, LPA interviewed R1, R1 stated that R1’s privacy was not compromised on the visit. R1 stated that it was a resident who was trying to help and R1 wanted the resident to help. Staff members were not aware of this incident. Based on an interview with the resident it is unclear that the staff did not accord resident privacy and interfered with the resident’s visit. Allegation: Staff are charging resident more than the rate allowed under the Medi-Cal Assistance Program (ALW) It was alleged that staff charged more than the allowed rate under the Medi-Cal Assistance Program (ALW) During the course of the investigation, LPA Williams went through the ledger in the month of December 2024 and R1 was not charged 2 times for rent. The payment was reversed because there was not enough money in the account. LPA Williams obtained a document from Department of Social Services showing that the allowable rate raised to $1420.07. Based on interview and record review it is clear that R1 was not over charged. Allegation: Facility staff did not safeguard resident funds. It was alleged that staff did not safeguard resident’s funds. During the course of this investigation, LPA interviewed staff, residents, and reviewed records. Based on interviews, R1 said that R1 refused to let anyone manage R1’s money. According to the physician’s assessment LIC 602 it states that R1 cannot handle R1’s own money. According to the pre appraisal, it states that R1 is managing his own money. In an interview, S1 stated that R1 refused to let the facility handle R1’s money. R1 let another resident have his debit card and the pin and money was stolen. A police report was filed. R1 now has a card file and anyone that goes with R1 to the store must record it and include the receipts. Based on interviews and record review it is unclear that staff did not safeguard resident funds. Based on interviews, observation, and record review, the above allegation is UNSUBSTANTIATED, which means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies were cited regarding the above allegation. An exit interview was held, and a copy of this report was left with Brandon Collins.