Complaint·September 25, 2025

None of the interviewed confirmed that staff are handling residents roughly and making inappropriate comments toward residents in care. The residents interviewed reported feeling safe and expressed no concerns about the care they receive. Resident 1 (R1), who shares a room with Resident 2 (R2), stated that they have never observed Staff 1 (S1) treating R2 roughly and speaking to them inappropriately. Resident 3 (R3), who regularly visits R1, also confirmed that they have not witnessed any rough handling and inappropriate behavior toward R2 by S1 or any other staff members. Additionally, R2 reported that most staff are kind, greet R2 and that R2 have no issues with the facility, stating that "most staff are great." S1 denied making any inappropriate comments and handling R1 roughly. A review of facility records revealed that R1 has a history of using inappropriate language toward staff, both in person and via email. Based on the interviews conducted, there is insufficient evidence to determine whether the alleged allegations occurred. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided upon exit.