Complaint·September 25, 2025

The residents interviewed reported feeling safe and expressed no concerns about living in the facility. During an interview with Resident 1 (R1), R1 reported being in the dining room watching cartoons when another resident requested a channel change, commenting that cartoons are for children. R1 stated that staff intervened during the disagreement and redirected both residents, assisting them in calming down. R1 also shared feeling frustrated and subsequently filed a complaint. A review of records confirmed that no incident report was filed, as the situation did not escalate into a physical altercation and remained a verbal disagreement over the television program. As a result of the investigation, LPA finds the allegation above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided upon exit.