Complaint·October 17, 2025

LPA Lee interviewed all seven residents. Each stated they were not forced to shower and had never witnessed any other residents being forced to do so. During an interview, R1 expressed frustration, noting that the concern had initially only been communicated verbally to care staff and not directly to management. However, once R1 addressed the issue with Executive Director Corpus, the schedule was adjusted on the same day. Additionally, six facility staff members were interviewed. All confirmed that they had neither witnessed nor were aware of any instances where staff forced residents to shower. Based on the interview’s statements conducted during the investigation process, LPA Lee was unable to corroborate the allegation. It was alleged that staff did not ensure that a comfortable facility temperature was maintained for residents in care. An investigation was conducted, including observations and interviews with both staff and residents. During visits to the facility, LPA Lee recorded temperatures of 72°F on 09/04/2025, 76°F on 09/25/2025, 74°F on 10/03/2025 and today’s visit 10/17/2025 at 75*F. During these visits LPA Lee did not observe any residents expressing discomfort or concerns related to the temperature. LPA Lee interviewed 6 out of 7 residents, all of whom stated they had no concerns regarding the facility's temperature. Additionally, five staff members were interviewed and also expressed no concerns about the temperature being too cold. Based on the interview’s statements conducted during the investigation process, LPA Lee was unable to corroborate the allegation. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.