Complaint·January 16, 2026

In addition, LPA Martinez toured the facility on October 27, 2025; November 06, 2025; and December 22, 2025. LPA Martinez did not observe pest. The facility has a pest control company that conducts pest treatments regularly. During the above stated tours, the facility was not malodorous. LPA Martinez also reviewed the cleaning schedule, which shows cleaning of the facility is done daily. Due to the above noted information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, and therefore the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the facility The June 11, 2025 tool assessment indicated R1's had a decline in physical functioning. It was also noted facility staff were concerned due to R1's increased depression and decreased appetite. The tool assessment also indicated R1 had scabs on their face and nose, and was declining to visit their primary care physician in person. After the June 11, 2025, tool assessment was completed, facility staff did not update the November 23, 2024 service plan. Additionally, there are no facility notes that indicated facility staff informed R1's responsible party that R1 had a change in condition. As a result of this investigation, the Department finds this allegation to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on the LIC 9099-D page, per Title 22 Regulations. An exit interview was conducted, and a copy of this LIC 9099 report, LIC 9099-D page, and LIC appeal rights document were provided to the facility.