complaint·July 23, 2024

Continued from LIC 9099 A few minutes later, the same person yelled again. The RP did not see what happened and only heard it. RP stated if any of their team members reacted that way to a resident, that person would not have a job. It was very unprofessional. RP could only provide the ethnicity and gender of the person believed to yell at the resident. LPA Valerio interviewed four (4) residents. Based on interviews with R1, R2, R3, and R4, there was no indication or proof that staff have yelled at the residents or raised their voice at the resident. LPA Valerio interviewed two (2) staff. Per S1, S1 stated the allegation is not true. S1 knows that S2 talks loudly but because some residents cannot hear and need to hear the words. S1 stated R4 needs staff to speak slow and loud so R4 can read the lips. S1 stated there is not a staff member that matches the RP description. S2 stated S2 has never yelled at the resident when talking to them. LPA Valerio observed the facility on 05/29/2024, 06/13/2024, and 07/02/2024. LPA observed staff interactions to be professional, attentive, and caring. It should be noted that LPA observed Staff 2 to be the only person on shift during the visits. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. An exit interview was held and a copy of report was left at the facility.