complaint·November 5, 2024

According to an interview with Staff 1 (S1), S1 has not observed the licensee yell at anyone nor at S1. S1 stated staff do not yell. According to an interview with Staff 3 (S3), S3 reported never yelling at anyone and has not observed anyone yelling at staff or residents. LPA Valerio was unable to interview S4 and does not currently work at the facility. According to an interview with Resident 1 (R1), R1 "thinks staff are fine." R1 did not know the names of any of the staff. According to an interview with Resident 2 (R2),  R2 reported staff not yelling and has not heard any staff yelling at residents. The other residents in the home were not able to participate in the interview process due to communication barriers. Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held and a copy of report was left at the facility.