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Inspection visit

Complaint

HELPING HANDS CARE HOMELicense 3427013231 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

In May 2025, Melatonin was not given on five different dates 5/25/25, 5/26/25, 5/27/25, 5/28/25,5/30/25 and 5/31/25. In June 2025, Melatonin was not given for 11 days in a row (6/1/25, 6/2/25, 6/3/25, 6/4/25, 6/5/25, 6/6/25, 6/7/25, 6/8/25, 6/9/25, 6/10/25 and 6/11/25 In July 2025, it was not given for 9 days in a row. 07/01/25, 07/02/25, 07/03/25, 07/04/25, 07/05/25, 07/06/25, 07/07/25, 07/08/25 and 07/09/25. Melatonin was not given on the following dates as evidence by the absence of staff initials and/or check marks used to indicate medications was given to R2. During a medication review and interview on 7/30/2025 with LPA Arvin Villanueva and Designated Facility Administrator, Valesia Cole it was noted that the Melatonin on hand was 5mg tablets (photo taken), reported cutting the tablets in half, making the dose 2.5mg. The prescription records do not show an order to cutting the medication. Staff member also admitted they were not sure if the medication was given on the days left blank on the MARs. Staff explained that sometimes R2 did not receive Melatonin if R2 was already too sleepy from other medications, and that a family member instructed staff to hold the Melatonin under those conditions. However, the prescription order dated 4/18/25 does not state that the medication may be held for any reason. LPA Hayes attempted to interview R2, the resident was not cognitively available to participate in an interview. The evidence shows staff did not consistently follow the physician’s order for R2’s Melatonin, and medication was either missed or altered without physician’s authorization. Therefore, the allegation is SUBSTANTIATED. This facility is being cited per Title 22 CCR Section 87465(c)(2 ). An exit interview, appeal rights and a copy of this report was left with Valesia Cole.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • Give PRN medication by physician order

    87465 (c) (2)(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions. This was not met as evidence by: Based on interviews and observations, staff is not administering medications as prescribed by resident’s physician.

FAQ · About this visit

Common questions about this visit

What happened during the December 24, 2025 inspection of HELPING HANDS CARE HOME?

This was a complaint inspection of HELPING HANDS CARE HOME on December 24, 2025. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HELPING HANDS CARE HOME on December 24, 2025?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "87465 (c) (2)(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

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