Complaint·June 13, 2025

LPA conducted an interview with RP who reported allegations made by R1. LPA interviewed R1 and they stated they requested to be moved and were not given an eviction notice. Methodist Hospital assisted R1 with obtaining a new placement. LPA reviewed resident record for R1. Five (5) current residents’ interviewed reported that they like the staff and are well cared for. No concerns regarding care were voiced by residents who were interviewed. Current residents interviewed did not voice specific concerns regarding the conduct of S2. S1, S2, S3 stated no staff has handled residents roughly. S1 stated R1 was hospitalized on 3/9/2025 and was relocated to another facility that can better assist her with the adequate care including their need for a special size mattress and Hoyer lift due to R1's weight. Residents and staff interviewed could not verify that this incident occurred as described by R1. The department has determined the following as it relates to the allegations that staff handled client roughly and unlawful eviction. Based on interviews, observation, and record review, the above allegations are UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies were cited regarding these allegations. Exit interview was conducted with facility staff. A copy of this report were left at the facility.