Complaint·January 5, 2026

Interview 2 out of 2 facility staff stated that they have never observed other facility staff harm any residents in care or caused harm to residents. LPA reviewed camera footage provided by an outside party, which revealed that facility staff handled the resident in a rough manner on 3 separate occasions, despite the residents attempts to stop the facility staff (S2) from assisting the resident (R1) with grooming needs. This was observed not in compliance with Title 22 regulation 87468.1(a)(3) Personal Rights of Residents in All Facilities. As the facility did not ensure that a resident in care was free from being abused in the facility. As a result, the allegations are SUBSTANTIATED . A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the evidence standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with Veniana and a copy of the LIC 9099, LIC 9099-D pages and appeal rights were provided to facility. Allegation: Staff did not adequately supervise resident in care. It was alleged that staff did not adequately supervise a resident in care. This investigation consisted of interviews with facility staff and residents. On 12/17/2025 LPA Hughes conducted a visit to the facility. LPA spoke with 2 out of 2 facility staff who stated that residents are supervised and check on every two hours. Interview with Resident (R1) stated that they have no concerns about facility staff not checking on them regularly. Additional, Interviews with 2 out of 3 residents revealed that they have no concerns about facility staff not adequately supervising residents, stating that residents are checked on frequently. There was not enough information to corroborate this allegation, therefore this allegation is unsubstantiated. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.