Complaint·September 9, 2025

However, the letter did not specify the dates for which payment was missed or provide any concrete evidence supporting the non-payment claim. LPA Lee reviewed R1’s admission agreement, which indicated that the daily rate for basic services was $202.07 per day. During an interview, Administrator Kaloulasulasu stated that R1 pays $4,500 per month, an amount inconsistent with the admission agreement’s daily rate of $202.07 per day. Additionally, the administrator was unaware of the identity of the third party covering the difference in R1’s rent. Furthermore, the eviction notice did not have several required documents, including a copy of R1’s current service plan, the relocation evaluation, a list of referral agencies, and information regarding the resident’s right to contact the department to challenge the eviction. It also omitted contact details for the local long-term care ombudsman, such as the address and telephone number. Based on the interviews and record review conducted during the investigation, LPA was able to corroborated the allegation that staff unlawfully evicted the resident. It was alleged that facility staff withheld mail from residents. The investigation included interviews with staff and residents, records review as well as direct observation. LPA Lee interviewed 4 of the 6 residents who expressed concerns about mail being withheld; all four resident stated they were not receiving their mail from facility staff. During the visit, LPA Lee observed that the printer desk drawer was filled with residents’ mail. Upon review, some of the mail belonged to former residents who had moved out prior to the change in ownership. However, it was also observed that (R1)'s mail was among the undelivered items in the drawer. Additionally, Resident 2 (R2), who moved out in mid-August 2025, had 12 unopened pieces of mail stored in the same drawer. Based on the interviews and observations conducted during the investigation, LPA Lee was able to corroborated the allegation that staff withheld mail from residents. As a result, the allegations are SUBSTANTIATED . A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with administrator Kaloulasulasu and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility.