Complaint·May 14, 2025

While conducting interviews, the ED held a stand-up meeting with the staff and management on duty to re-emphasize the importance of knocking loudly and waiting at the door for a response from the resident prior to using a key to enter their room. LPA reminded the ED that these rooms were the homes of the residents and that an increase in communication, both written and verbal, would help to prevent future complaints. LPA provided technical assistance to the ED regarding the privacy of residents. Although the ED communicated in a Resident Council meeting that new housekeepers/maintenance staff had been hired and were awaiting their background clearances prior to starting work, they were not provided advance written or verbal notice of the exact schedules being changed and did not solicit the input of the residents in care. The ED stated that his primary concern was to ensure that housekeeping services were provided and that standards were being maintained. The ED followed up with a plan to distribute a letter to all residents about the changes thus improving communication. According to the California Code of Regulations, Title 22, no deficiencies were observed or cited during today's visit. A copy of this report was provided, along with APPEAL RIGHTS. Exit interview.