complaint·August 28, 2025

**Report continued from 9099.... Allegation- Staff failed to provide care to meet resident's care and toileting needs.-UNFOUNDED Based on interviews conducted with five staff and five residents, as well as the review of facility records, including charting notes, staff schedules, and resident records, it has been determined that the facility is meeting the resident's ADL (Activities of Daily Living) needs as required. The interviews with both staff and residents indicated that care was being provided in a professional manner, and no concerns were expressed. Based on these investigations, it has been concluded that the facility has enough staff to meet the residents' needs. During the department's visits, it was observed that the residents’ needs were being met. Based on the investigation, the allegation made against the facility is found to be UNFOUNDED. Allegation- Facility did not provide clean linens and clothing to resident.-UNFOUNDED The Department conducted record reviews, facility observations, five staff and five residents interviews to investigate complaint allegations. During the Department visit on 08/06/25, LPA Bains observed that the facility has adequate linen supplies and clothing for all residents. Staff interviews indicated that there was no linen shortage at the facility and things were fine with linen supplies and usage. Resident’s interviews did not indicate any concerns in this area and expressed their satisfaction with clean linen supplies. Based on this information, this allegation was found to be Unfounded. Allegation- Facility did not provide adequate meal service to resident.-UNFOUNDED An investigation has been conducted regarding the above allegations. LPA observed the facility food supply as well as interviewed four residents regarding the food service. Based on observation and interviews, the facility keeps the required amount of food supply in the facility. Additionally, five residents’ interviews indicated that residents are satisfied with the food service at the facility and feel that they have enough food to eat at every meal. During the facility tour, LPA observed the food menu for residents in the common area. Five staff interviews reflected that residents were satisfied with meal services and residents can choose alternatives if they do not like the food items served in the regular menu. Furthermore, staff delivered food trays to those residents who were unable to go to the dining room during mealtimes. Based on this information, this allegation is UNFOUNDED. Based on the investigation, the preponderance of evidence standards has not been met. Therefore, the above all allegations is found to be UNFOUNDED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit meeting conducted. A copy of this report has been provided to facility.