complaint·February 18, 2026

**Report continued from 9099-A...... Allegation - Resident inappropriately touching staff. Unsubstantiated The Department conducted records review, interviews with staff and residents to investigate this allegation. Residents and staff interviews reflected that resident, R1 has dementia with behaviors and R1 can be challenging sometimes with other individuals but staff are able to redirect them in safe and professional manner. Facility was continually working with R1s physicians and family to manage R1s behaviors with adjustments in their medications and other possible ways. Additionally, facility provided the required training's to staff regarding working with dementia residents on on-going basis and providing adequate staffing to take care of R1 and other residents. Based on this information, these allegations were found to be Unsubstantiated means Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation(s) occurred. Allegation - Facility is not meeting reporting requirements. Un substantiated. During complaint investigation, it was evaluated from record review and from staff interviews that facility was reporting all reportable incidents to department per Reporting Guidelines. It was learnt that there were incidents where resident, R1 was exhibiting challenging behaviors while staff were assisting them with their care needs, but staff were able to manage R1s care needs and able to redirect them when needed. There was insufficient information available regarding any incidents which were not reported to the department. Based on gathered information, this allegation was Unsubstantiated. A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No citations were issued today per CCR, Title 22 Regulations. Exit meeting conducted with administrator. A copy of this report has been provided to the facility.