complaint·March 26, 2026

**Report continued from 9099..... Allegation- Staff do not ensure residents receive meal services. Staff do not ensure residents receive feeding assistance. UNFOUNDED An investigation has been conducted regarding the above allegations. LPA observed the facility food supply as well as interviewed four residents regarding the food service. Based on observation and interviews, the facility keeps the required amount of food supply in the facility. Additionally, four residents’ interviews indicated that residents are satisfied with the food service at the facility and there were no concerns. During the facility tour, LPA observed the food menu for residents in the common area. Three staff interviews reflected that residents were satisfied with meal services and residents can choose alternatives if they do not like the food items served in the regular menu. Furthermore, staff delivered food trays to those residents who were unable to go to the dining room and assist residents with feeding who require assistance without any problems. Based on this information, these allegations are UNFOUNDED. Allegation- Staff do not ensure residents incontinence care needs are being met. Staff do not ensure residents catheter care is being provided in a timely matter. UNFOUNDED Based on interviews conducted with three staff and four residents, as well as the review of facility records, including charting notes, staff schedules, and resident records, it has been determined that the facility is meeting the resident's ADL (Activities of Daily Living) needs as required. The interviews with both staff and residents indicated that care was being provided in a professional manner, and no concerns were expressed. Based on these investigations, it has been concluded that the facility has enough staff to meet the residents' needs. Staff and residents interviews did not reflect any concern regarding resident’s toileting and any other care needs including catheter care. Based on this information, these allegations are UNFOUNDED. Allegation- Staff do not ensure residents receive adequate care with Hoyer transfers. UNFOUNDED Department interviewed three staff and four residents during complaint investigation. Department has reviewed facility records, including charting notes, staff schedule and resident records. Interviews and record review indicated that facility was following resident's physician's orders while transferring them. Residents and staff interviews indicated that facility has all transferring equipment's such as hoyer lift, sit to stand lift to transfer residents and all equipment's were in good working condition without any issues. Furthermore, staff get proper training in timely manner regarding safe transfer techniques for residents and can ask any questions from management in case they have any questions or issues to address in this area; therefore, the above allegation is found to be UNFOUNDED. Based on the investigation, the preponderance of evidence standards has not been met. Therefore, the above all allegations is found to be UNFOUNDED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit meeting conducted. A copy of this report has been provided to facility.