complaint·May 17, 2023

Uncleared adult caring for residents. Community Care Licensing Division (CCLD) received allegation stating the facility has an uncleared adult working in facility. LPA requested for pertinent documents such as staff’s Criminal Record Exemption Transfer Request documents and facility staff roster. Licensee/Administrator was able to produce paperwork from CCLD stating all caregivers were granted clearance and are associated to the facility. This agency has investigated the complaints alleging, uncleared adult caring for residents. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Staff did not provide admission agreement to POA. LPA investigated allegation, “Facility did not provide admission agreement to POA”. LPA interviewed administrator, responsible party (RP), and reviewed documents. Interviews with administrator indicate an admission agreement was signed with RP upon the time of admission for the resident and was given to RP. LPA interviewed RP in which they stated they signed a document upon admission of resident but could not specifically remember the document. LPA reviewed admission agreement on file and observed RP signed admission agreement on 1/6/22 and administrator signed admission agreement on 1/6/22. RP stated that RP was not sure if the admission agreement was given to RP. RP later found the admission agreement. Due to the information gathered, LPA finds allegation to be UNFOUNDED. This agency has found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Staff spoke inappropriately to a resident in care. LPA investigated allegation, “Staff spoke inappropriately to a resident in care”. LPA interviewed staff and 4 residents in care. LPA interviewed residents in which they stated staff do not yell at them or speak inappropriately to them and that staff treat them very well. LPA interviewed staff and administrator in which they stated they have not observed staff talking inappropriately to residents. Due to the information gathered LPA finds allegation to be UNFOUNDED. This agency has found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.