complaint·September 18, 2025

LIC 9099-C Allegation: Staff did not safeguard resident's personal items Based on the interview conducted with the Administrator, it revealed that the resident (R1) was not able to gather all personal belongings during the time of moving out. However, on February 14, 2025, R1's responsible party arrived at the facility to gather R1’s belongings including the painting set. The interview conducted with R1’s responsible party revealed that all of R1’s personal belongings were gathered and retrieved. No indication of R1 having any missing items. Allegation: Staff did not issue refund to resident's authorized representative Interview conducted with Administrator revealed during the time out R1 moving out on January 24, 2025, R1's responsible party failed to take all of R1's personal belongings. Remaining was approximately R1's shaver set, battery charger, a foldable walker, a set of bed sheets and three painting canvases. Text messages provided revealed that responsible party agreed to grab the remaining of the belongings "next week" however, home security video revealed personal belongings were not retrieved until three weeks later on February 14, 2025. Admission agreement signed by R1's responsible party on September 2, 2024 revealed that it was agreed basic rate will continue to accrue until all personal belongings are removed from the facility. Allegation: Staff modified resident's admission agreement without notifying resident's authorized representative Based on file review of responsible party's agreement agreement and facility's admission agreement, LPA has determined they are the same admission agreement with no alteration. With the information provided above, LPA has determined the allegations are unfounded. Unfounded meaning that the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was provided.