Complaint·June 18, 2024

**This document was amended on 11/5/2024 (11:05 am) to reflect updated findings following the Department granting an appeal. Some additional information has been added to this report as well as language removed that resident was financially abused by staff. ** Licensing Program Analysts (LPA's) Sabrina Calzada and Kevin Mknelly arrived unannounced to deliver findings to the above allegation for a complaint received on 8/9/23. LPA's met with Steve Heydon, caregiver and Administrator Designee, and explained purpose of inspection. Anita Heydon, Administrator, was contacted by phone and arrived to the facility around 2:30 pm. During the course of the Audit investigation, the Department reviewed bank records for accounts belonging to resident (R1), facility records, other records and conducted interviews. (R1) was always responsible for his own financial and medical decisions and paid the facility with his own checks for rent and reimbursement for items he requested. Although there were some charges made to (R1's) debit card that did not appear to be for (R1), such as gasoline for a vehicle, there was no evidence found that the facility financially abused (R1). LPA's advised there may be additional citation(s) issued related to (R1). Further review indicated that (R1's) rate was not increased at this facility. Based on documentation obtained and reviewed, the Department finds the above allegation to be UNSUBSTANTIATED- a finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview. Copy of report provided.