complaint·March 27, 2024

***Report continued from 9099....... Allegation- Staff do not administer resident's medications as prescribed. Based on the information provided, the investigation conducted by the department involved facility observations, record review, and interviews with staff (4) and residents (4) to investigate the complaint allegation. During these interviews, it was revealed that the facility dispensed 4 residents' medications on time and administered them as scheduled. 3 out of 4 residents’ interviews indicated that staff were assisting them with their medications without any issues. Furthermore, a review of the records for resident, R1 the months of January and February 2024, indicated that the facility maintained a proper logs for all medications in the centrally stored medication log, following physician's orders, and documenting them in the Medication Administration Record (MAR) without any errors. Based on these findings, this allegation is considered UNSUBSTANTIATED. Allegation- Staff do not assist resident with ADLs. The department conducted staff and residents' interviews, reviewed records to investigate the allegation. During residents’ (4) interviews, 3 out of 4 residents stated that staff respond to residents needs in a timely manner, however sometimes there is a delay in response due to staff assisting other residents’ needs. Interviews and record reviews for 4 residents indicated that resident’s ADL’s which includes residents showering, incontinence and care needs are met as required and documented accordingly. 3 out of 4 residents’ interviews indicated that staff were providing care in a professional manner and did not express any concerns. Furthermore, LPA observed facility found to be clean and odor free during department visits and residents interviews indicated no issues with care, therefore this allegation is found to be UNSUBSTANTIATED. Allegation- Staff do not assist resident with ambulating. The department conducted staff (4) and residents' (4) interviews, reviewed records to investigate the allegation. Record review indicated that facility was assisting residents with their activities of daily living per residents needs and service planning including assisting with ambulation and documenting accordingly. 3 out of 4 residents interviewed reflected that staff were assisting with their ADL care needs and did not express any concerns. Staff interviews (4) indicated that staff were helping residents with their care needs and there were no issues. Based on this information,this allegation is found to be UNSUBSTANTIATED. A copy of this report has been provided to facility. Exit interview conducted.