complaint·March 27, 2024

***Report continued from 9099....... Allegation- Staff are not following physician's instructions. Based on the information provided, the investigation conducted by the department involved facility observations, record review, and interviews with staff and residents to investigate the complaint allegation. During these interviews, it was revealed that the facility follows physicians’ orders to take care of residents’ needs and document accordingly. 3 out of 4 Resident’s interviews indicated that staff were assisting them with their medications and other care needs without any issues. Furthermore, a review of the records for the months of January and February 2024, indicated that the facility maintained a proper logs for all medications administration and other care notes for residents per their physician’s orders without any errors. Based on these findings, this allegation is considered UNSUBSTANTIATED. Allegation- Staff did not ensure resident's oxygen tank is accessible to resident. Based on the information provided, the investigation conducted by the department involved facility observations, record review, and interviews with staff and residents to investigate the complaint allegation. During department visits, it has been observed that residents have access to their oxygen tanks and other assistive equipment per their physician’s orders and staff were assisting residents without any issues. 3 out of 4 resident’s interviews indicated that staff were assisting them with their care needs on daily basis and there were no problems. Based on this information, this allegation is found to be UNSUBSTANTIATED. Allegation- Staff did not provide a beverage to resident as requested. Staff did not ensure resident was given a meal. An investigation has been conducted regarding the above allegation. LPA observed the facility’s food supply as well as interviewed residents regarding the food service. Based on observation and interviews, the facility keeps the required amount of food supply in the facility. Additionally, 3 out of 4 residents interviews indicated that residents are satisfied with the food service at the facility and feel that they have enough food to eat at every meal. During resident’s interviews, it has been found out that residents can request their meal tray in their rooms if they do not want to eat in dining room. 3 out of 4 residents stated that there were no issues with tray delivery service to their rooms and they did not miss any meals. 4 out of 4 staff interviewed indicated that they were not aware of any issues with residents missing their meals. Based on the information, this allegation is found to be UNSUBSTANTIATED. A copy of this report has been provided to facility. Exit interview conducted.