complaint·November 26, 2024

On 11/26/24, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to deliver complaint findings for allegation listed above. LPA met with Assistant Director, Tosha Devi during today's visit and explained the purpose of the visit. The department conducted staff and residents' interviews, reviewed records to investigate the allegation. During five (5) residents’ interviews, four (4) out five (5) residents stated that staff respond in a timely manner, however sometimes there is a delay in response due to staff assisting other resident’s needs. Interviews and record review indicated that resident’s ADL’s which includes residents showering, incontinence and care needs are met as required and documented accordingly. Residents’ interviews indicated that staff were providing care in a professional manner and did not express any concerns. During interviews with facility staff and residents, it was revealed that facility was giving residents medications timely and there were no concerns. Resident’s interviews indicated that staff were aware about their care needs per their needs and service plans and were following them without any concerns. Three (3) staff interviews reflected that staff were aware about resident’s medical care needs and were following their care plan as drafted in their files and there were no issues. Based on gathered information, this allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.Exit interview was conducted and copy of the report has been provided.